Being forced to take longer over my coaching qualification due to the pandemic, led to a deepening of practice and a greater awareness of my development needs. The knowledge transfer on a number of tools and techniques has been great, but the best element for me was the development of my “reflective capacity” to learn as I went along and in dialogue with peers/supervisor/community. The coaching network that the qualified coaches feed into within my organisation, has never been stronger. The business now has additional coaching capacity to address behavioural and developmental needs. The qualification has also enriched of my own practice in the roles of line manager and internal consultant/project manager when it comes to contracting with people and evaluation.