The most positive impact has been through developing my skills in managing performance. Learning some strategies for giving positive feedback has been particularly helpful both for working with the staff and with tutors. My confidence in this area has improved significantly and this was noticeable at the recent Ofsted inspection – as nominee I needed to be able to challenge emerging judgements if I felt them to be inaccurate and I felt confident to do this. The work we did on workforce planning was also very useful and timely as I have developed my understanding of this area of work which has helped greatly in supporting staff to manage the imminent changes to the service.