I have become much more aware of performance management and since getting knowledge on learning styles been more concious about dealing with others more assertively, and openly. Previously I was not so confident doing this. I have used the BIFF technique with a staff member (Behaviour, Impact, Feelings, Future) and this has been successful with a marked improvement being observed, which is very pleasing. I am consciously speaking face to face more often on contentious issues rather than replying to others e-mails, which can take longer to write as well as not wholly tackling the issues. Also I have been more proactive in terms of programming having produced this years works program prior to the year starting with costs and tasks assigned to individuals, so delegation skills have improved too.